Access live Support

To ensure we can accurately assist you with your query, we employ Remote Support. One of our helpdesk representatives will log onto your system with you and take you through your query step by step.

Steps to access live support

  1. Enter PIN.
  2. Click ‘Connect to Technician.
  3. Click ‘Run’/'Open’ when it appears.
  4. Click ‘Run’/'Open’ again.
  5. Click ‘Yes’ to allow technician to connect to your desktop.

Call the Socrates help desk on 071 9193600 and a technician will provide a six digit PIN.

Opening Hours

Monday - Thursday:

9:00 - 18:00

Friday:

9:00 - 16:00

Saturday:

9:00 - 12:00