Help Desk

At Socrates we value each customer’s investment and we believe your total software solution is only as good as the support infrastructure behind it. We highly recommend no matter what your query is no matter how big or how small, to give our help desk team a call on 071-9193600 and they can quickly put an end to your query.
 

Our help desk team consists of 6 full time phone operators based in our Sligo office, who have cutting edge technologies available to them to serve you as quickly as possible and enable you to return to performing your day-to-day healthcare tasks.

To speed up help desk call resolution, we employ Remote Support which is a combination of automatic update systems built into Socrates products and commercial remote support technologies available in the market. Remote Support is built directly into all Socrates products and provides direct integration between the caller and our help desk team with the click of a button.

This solution operates over a number of different connections, dial-up, ISDN, Satellite, Broadband etc. So in a 5 minute period, a help desk call can be logged, a tech support member can have securely connected into a remote location, engaged in dialog with the user, resolved the call and closed the help desk call immediately.

These resolutions are then added to our frequently added questions for future help desk calls, all providing a fast automated modern solution that is always working in supporting of your Socrates environment and continued investment. At Socrates, we are a completely customer focused company, all your feedback is recorded and we factor all feedback positive or negative into our continuous improvement process to offer the best end service support to our customers moving forward.