16 Nov 2017

Issue with EPSON Printers

Following a staggered Windows update released by Microsoft over the last two nights, we have received an unprecedented volume of calls relating to EPSON printers no longer working from Windows or within our Practice Management software packages.

To rectify this any computer that either has an EPSON physically connected to it, or connects to an EPSON over the network, the below KB update needs to be uninstalled, or simply perform a system restore which will take less than 5 minutes to do. This will eliminate the problem and restore printing functionality.

For Windows 7 the update to remove is : KB 4048957
For Windows 10 the update to remove is : KB 4048954

We recommend consulting your hardware support for assistance in removing the offending updates. 

If this issue continues please e-mail us on support@clanwilliamgroup.com, and one of our support workers will endeavour to respond as soon as possible.

Kind regards,

The Socrates Support Team