Resources

Our Support Team are here to help.

What's new

16.04.2026

How to process refunds in Socrates

08.04.2026

Good Cleaning Habits

09.04.2026

HL7Import Log

Sheila’s Tips

Current Sheila’s Tip

How to process refunds in Socrates

Previous Sheila’s Tips

HL7Import Log

User Manuals

Socrates Kiosk User Manual
Vaccinations in Socrates
Pippo User Manual
Socrates GP User Manual
Chronic Disease Management Phase 2 (CDM) User Manual
Billink User Manual

Quick Guides

Tips & Tricks
Manage CDM Patients
STC Finder Tool Quick Guide
POMR Groups Quick Guide
Socrates PCI Vaccinations
PCRS Certificate Guide
Patient Finder Tool Quick Guide
Patient Group Alerts
CDM Finder Tool & Recalls Quick Guide
Lab Ordering Quick Guide
GP SureMed Quick Guide
Pippo Patient Portal Socrates Quick Guide
How to send a Healthlink referral for Nurses
How to send a referral to HSE Quit Services
Finder Tool Tutorial – Flu Season
Flu & Pneumococcal Vaccine Submission Quick Guide
Result Viewer Quick Guide
Coded Templates Quick Guide
Chronic Disease Management (CDM) Quick Guide
Billink Quick Guide
Socrates Video Consultation Manual
PCRS Certificate Quick Guide
Covid Vaccine Submission Quick Guide
Prescription Refill Quick Guide
Social Welfare eCert Quick Guide
Healthmail Prescriptions & Attachments Quick Guide
BOI Payment Acceptance (BOIPA) Quick Guide
Custom Forms Quick Guide
Dispensing Export Quick Guide
Time in Therapeutic Range Calculator Quick Guide
Cycle of Care Quick Guide
Departments Guide
Non-Electronic Immunisations Setup Guide
Maternity & Newborn – Clinical Management System
PCRS Importer Tool to manage patient medical card status
Standard Scripts Guide
Socrates Keyboard Shortcuts

View All

Video Tutorials

The STC Finder Tool
Immunisations in Socrates
Immunisations Tutorial
Patient Group Alerts Overview
Finder Tool Tutorial – Pregnant Women
New Functionality Overview (June 2022) – Lunch & Learn Webinar
CDM Phase 2 – Lunch & Learn Webinar
Covid Boosters – Lunch & Learn Webinar
Billink Remote Payments – Lunch & Learn Webinar
Billink – How to register and start sending payment requests
Socrates Covid Vaccination Quick Guide
Socrates COVID Vaccination Functionality Overview
CDM Phase 1 – Lunch and Learn Webinar
Cervical Screening Form Overview
Healthmail Prescriptions – Lunch & Learn Webinar
Healthmail Refill Prescriptions – Lunch & Learn Webinar
DEASP eCerts – Lunch & Learn Webinar
Cycle of Care – Lunch & Learn Webinar
Cycle of Care Tutorial
eReferrals for the Mater Private Hospital Tutorial
Maternity Shared Care (MN-CMS) Tutorial
eReferrals to SPMHS Tutorial
Custom Forms – Tutorial
Socrates Server Manager – Lunch & Learn Webinar
New Functionality 2018 – Lunch & Learn Webinar
Hints and Tips – Lunch & Learn Webinar
Cycle of Care – Lab Mapping Tutorial
Radiology Referral Tutorial
New Functionality 2019 – Lunch & Learn Webinar
CDM Lab Mapping Tutorial
Patient Group Alert – Heart Failure Tutorial
Video Consultations Tutorial
Breast Referral Update – Lunch & Learn Webinar

View All

FAQs

Chronic Disease Management FAQs
Billink FAQs
Covid Vaccination FAQs
Socrates GP FAQs
Cycle of Care FAQs

Release Notes

Socrates GP Release Notes V3.3.0.3 Febr 2026
Socrates GP Release Notes V3.2.0.2 Nov 2025
Socrates GP Customer Release Notes V3.1.1.2 Sept 2025
Socrates GP V3.1.0.2 User Manual June 2025
Socrates GP V3.0.0.1 User Manual March 2025
Socrates GP v2.9.6.2 Update User Manual Nov 2024
Socrates GP V2.9.4.10 User Manual Oct 2024
Socrates GP V2.9.4.8 User Manual Sep 2024
Socrates GP v2.9.2.13 User Manual Mar 2024
Socrates- CDM V3.1 Quick Guide
Socrates GP v2.9.1.1 User Manual (September 2023)
Socrates GP V2.9.0 User Manual (April 2023)
Socrates GP V2.8.9 User Manual (Mar 2023)
Socrates GP V2.8.8 User Manual (Dec 2022)
Socrates GP V2.8.7 User Manual (Oct 2022)
Socrates GP V2.8.6 User Manual (Sept 2022)
Socrates GP V2.8.5 User Manual (June 2022)
Socrates GP V2.8.4 User Manual (April 2022)
Socrates GP V 2.8.3 User Manual (Mar 2022)
Socrates GP V2.8.2.10 User Manual (Feb 2022)
Socrates GP V2.8.1.3 User Manual (Oct 2021)
Socrates GP V2.8.0.1 User Manual (July 2021)
Socrates GP V2.7.8 User Manual (April 2021)
Socrates GP V2.7.7 User Manual (March 2021)
Socrates GP V2.7.6.3 User Manual (October 2020)
Socrates GP V2.7.5.2 User Manual (July 2020)
Socrates GP V2.7.3 (June 2020)
Socrates GP V2.7.2.1 (April 2020)
Socrates GP V2.7.1 User Manual (March 2020)
Socrates GP V2.7 User Manual (Jan 2020)
Socrates GP V2.6.6 User Manual (July 2019)
Socrates GP V2.6.5 User Manual (April 2019)
Socrates GP V2.6.0.1 User Manual (October 2018)
Socrates GP V2.5 User Manual (March 2018)
Socrates GP V2.4.7 User Manual (December 2017)
Socrates GP V2.4.3.3 User Manual (July 2017)
Socrates GP V2.3 User Manual (September 2016)
Socrates GP V2.0.2 Practice User Manual (February 2015)
Socrates GP V2.0.1 Practice User Manual (December 2014)

View All